Privacy Policy Notice

From May 2018 Europe’s data protection rules will undergo their biggest changes in two decades. Since they were created in the 1990s, the amount of digital information we create, capture, and store has vastly increased. Simply put, the old regime was no longer fit for purpose. The solution is the mutually agreed European General Data Protection Regulation (GDPR), which will come into force on May 25th 2018. It will change how businesses and public-sector organisations can handle the information of customers. GDPR means that we as an oral health care provider will be more accountable for handling of people’s personal information and as such we have updated our data protection policies.

Data Protection Code of Practice

Our data protection code of practice lays out our procedures that ensure our dental surgery and its employees comply with The Data Protection Law and The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

What personal data do we hold?

To provide patients with a high standard of dental care and attention, we need to hold their personal information. This personal data can include:

  • Past and current medical and dental condition; personal details such as age, address,     telephone number and general medical practitioner

  • Radiographs, clinical photographs and study models

  • Information about their treatment that we have provided or propose and its cost

  • Notes of conversations or incidents that might occur for which a record needs to be kept

  • Records of consent to treatment

  • Any correspondence relating to them and other health care professionals, for example in the hospital or Medical Specialist Group.

 

Why do we hold information about you?

We need to keep comprehensive and accurate personal data about patients to provide you with safe and appropriate dental care. We will ask you yearly to update your medical history and contact details.

Retaining information

We will retain your dental records and orthodontic study models while you are a practice patient and after you cease to be a patient, for at least eleven years, or for children until age 25, whichever is the longer.

 

Security of information

Personal data about you is held in the practice’s computer system and/or in a locked manual filing system. The information is only accessible to authorized team members. Our computer system has secure audit trails and we back up information routinely.

Disclosure of information

To provide proper and safe dental care we may need to disclose personal information about you to:

  • Your general medical practitioner

  • Other health professionals caring for you

  • Social Security Authority

  • Private dental schemes of which you are a member

  • Medical Specialist Group

  • Agents and Third parties as required by legal and law

Disclosure will take place on a ‘need-to-know’ basis. Only those individuals/organisations who need to know to provide care for you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information.

In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible you will be informed of these requests for disclosure.

Access to your records

You have the right of access to the data that we hold about you and to receive a copy. Parents may access their child’s records if this is in the child’s best interests and not contrary to a competent child’s wishes. Formal applications for access must be in writing to The Practice Manager.

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your dentist. You have the right to object; however, this may affect our ability to provide you with dental care. You have a right to withdraw your consent at any time, however this will not be retrospective.

Practice data protection code of practice

This practice complies with the 1998 Data Protection Act and this policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.   

 

 

What personal data do we hold?

 

To provide you with a high standard of dental care and attention, we need to hold personal information about you.  This personal data includes:

 

your past and current medical and dental condition; personal details such as your age, national insurance number/NHS number, address, telephone number and your general medical practitioner

radiographs, clinical photographs and study models

information about the treatment that we have provided or propose to provide and its cost 

notes of conversations/incidents about your care, for which a record needs to be kept    

records of consent to treatment

Correspondence relating to you with other health care professionals, for example in the hospital or community services.

 

Why do we hold information about you?  

 

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.  We also need to process personal data about you in order to provide care under NHS arrangements and to ensure the proper management and administration of the NHS.    

 

How we process the data 

 

We will process personal data that we hold about you in the following way:

  

Retaining information

We will retain your dental records while you are a practice patient and after you cease to be a patient, for at least 11 years or for children until age 25, whichever is the longer.

 

Security of information

Personal data about you is held in the practice’s computer system and/or in a manual filing system.  The information is not accessible to the public; only authorised members of staff have access to it.  Our computer system has secure audit trails and we back up information routinely.

 

 

 

Disclosure of information

To provide proper and safe dental care, we may need to disclose personal information about you to:

 

your general medical practitioner

the hospital or community dental services

other health professionals caring for you

NHS payment authorities

the Inland Revenue 

the Benefits Agency, where you are claiming exemption or remission from NHS charges

Private dental schemes of which you are a member. 

 

Disclosure will take place on a ‘need-to-know’ basis, so that only those individuals/organisations who need to know in order to provide care to you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information.  Only that information that the recipient needs to know will be disclosed.

 

In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent.   

 

Where possible you will be informed of these requests for disclosure.

 

Access

You have the right of access to the data that we hold about you and to receive a copy.  Access may be obtained by making a request in writing and the payment of a fee for access of up to £10 (for records held on computer) or £50 (for those held manually or for computer-held records with non-computer radiographs). We will provide a copy of the record within 40 days of receipt of the request and fee (where payable) and an explanation of your record should you require it.

 

 

 

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your dentist. You have the right to object, but this may affect our ability to provide you with dental care. 

 

Why Do People Choose Us?

For many people, it's because they've overcome their fear of the dentist by coming here

For others, they love the time they get to discuss everything properly before deciding what treatment to have

 

 

Because they are treated with dignity and respect, sensitivity and caring

 

So that they don't have to suffer the embarrassment and discomfort of loose dentures - we can make them feel right

 

They appreciate our clear and open pricing policy

 

Because of our friendly service

 

Because they are so confident in our procedures and attention to detail

 

Because they like the comfortable, relaxing atmosphere

 

Because we're open on Saturdays, so they don't have to take time out of their busy week....

 

Because we accept all dental insurance policies – and we fill in their claim forms for free 

 

Because our preventive approach means they can keep their own teeth for a lifetime....losing teeth is not inevitable 

 

Because they aren't happy with their smiles and want the cosmetic dentistry we provide (tooth whitening, veneers ,air abrasion)

 

They value the comfort of knowing that emergency advice and treatment are available 6 days a week

 

Because they want to take advantage of our interest-free instalments so they can spread the cost of bigger treatments

(e.g. implants)

 

Because they want routine general dentistry: from check-ups to fillings to dentures

 

To see our friendly staff

 

 

Because they're busy people and they like getting appointment reminders by text

 

Because they're in a hurry and they can have new crowns, bridges, inlays and veneers within a week

 

Because we accept all major credit and debit cards

 

....and because we're within easy walking distance from the town centre and railway station 

 

 

 

  

We comply with all the cqc policies listed below., available on request:

CPD records to our infection control procedures.