Cancellations

 

If you are unable to keep an appointment, please be sure to give us at least 24 hours’ notice so that we can offer the appointment to someone else.

If you don’t give at least 24 hours' notice and we aren't able to make use of the time with another patient, After 3 notified missed appointments no further appointments will be made at the practice

 

 

 

Complaints Policy

 

At Lady Margaret Dental, we are of the opinion that communication is of paramount importance. We always strive to give you excellence. If the situation were to arise that you are unhappy about your visit at our practice then we want to hear about it so that we can talk about it. Your happiness and well-being is of great importance to us.

 

Please see below for our complaints procedure:

 

Acknowledge your comments, suggestions and complaints within three working days after discussion with the relevant individuals

 

Give a written response, where required, within 14 days

 

Make changes so the event doesn’t reoccur  

 

Take remedial or disciplinary action as needed

 

You can contact us by phone, visit, post or by filling out the contact form.

 

 

Emergencies:

In Case of emergency after surgery hours call NHS Direct 111

152 Lady Margaret Road, Southall, UB1 2RW

0208 574 4666

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