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Corona Virus Information

Update on Opening


As of June 22nd 2020, we are now open for urgent care.

 

PLEASE NOTE THAT WE ARE OPERATING A CLOSED-DOOR POLICY – MEANING THE PRACTICE DOOR WILL BE LOCKED AND WILL ONLY BE OPENED FOR PATIENTS WITH AN APPOINTMENT.

 

Please do not arrive at the practice without an appointment.

To reach us, please contact us by phone on 0208 574 4666.

 

We will be continuing to provide a telephone triage service, and through this, patients in need of urgent face to face care will be identified and prioritised (these may also include patients previously triaged). We will be providing urgent non-aerosol producing care in the first instance. 

 

An aerosol generating procedure (AGP), is a dental treatment where water from instruments, working at high speeds in your mouth, combines to produce a spray - or aerosol. Treatments that produce this aerosol include scaling teeth with an ultrasonic scaler, using a slow polishing drill and any drilling with high speed drills. This aerosol presents a risk of COVID-19 transmission.


We thank you for your patience here and request that you only call us for any routine booking queries once we have announced that we are taking routine bookings. This will allow our reception staff to make preparations.


More updates will follow and we will use text messaging, letters and phone calls to contact you about existing and future appointments.


Please be assured that we are always at hand to provide help and advice should you need it.

 

 

Routine dentistry during COVID-19 requires the correct social distancing measures and personal protective equipment to be in place. That's why, routine dentistry was suspended with the outbreak of coronavirus. 

 

What will dental appointments be like?

 

Due to COVID-19, we have put extra measures in place to ensure the safety of our staff and patients. These are the changes you can expect to see:​

 

  • ​​We have worked hard to source protective equipment and put measures in place to maintain social distancing measures. As mentioned, we will not be able to offer all treatments in the first instance, but we will need to prioritise our patients based upon their needs.

  • We are operating a closed-door policy which means only those with an appointment will be allowed into the practice. Please do not arrive at the practice without an appointment.

  • If you call to make an appointment, you will be asked some screening questions. You will be asked these questions again closer to the time of your appointment.

  • When booking the appointment you will be asked to make advanced payment over the phone by card, this is to reduce contact in the surgery.

  • With the exception of children and persons in need, patients should come alone.

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    If you show symptoms following appointment booking, you should contact the practice by phone​.

  • Please do not arrive early to the practice. However if you arrive late, we may ask you to re-book your appointment.

  • The practice would like the toilets to remain out of use.

  • We ask that patients please adhere to social distancing measures where appropriate (such as with reception staff, and other patients).

  • Please bring a pen to your appointment.

  • If you drive to your appointment, you will need to wait in your car when you arrive. Please telephone the practice once you have arrived. Once we are ready for your attendance, we will telephone you.

  • We ask that you please leave any unnecessary items in your car (bags, coats etc).

  • A nurse will open the door for you 

  • Staff will not shake your hand

  • On arrival, you will be given hand sanitiser to use

  • Your temperature will be taken

  • The same staff will escort you to the surgery room

  • The staff will be wearing more Personal Protective Equipment (PPE) than usual

  • There will be social distancing measures in place in the waiting areas

  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.​​​​ This is also because increased time is required between patient's for disinfection. 

It will likely be some time before dental services return to what you previously experienced as normal. However, we are doing all we can to ensure you receive the treatment you require in the safest way.​

 

Referrals for certain procedures 

Even after we have re-opened, please be aware that you may need to be referred to an urgent care centre for treatment.

 
Some procedures won't be offered right away in every practice. The supply of essential PPE (particularly certain masks) dictates whether a dentist can offer aerosol-generating procedures. As a result, many practices will continue to triage their patients to urgent dental centres for such treatment.

About

 

Lady margaret Road Dental Surgery aims to understand and meet the needs of our patients, involve them in decisions about their care and encourage them to participate fully. A beautiful smile, no matter the treatment, is what we provide to our patients.

Services

 

  • ​Diagnosis and Prevention

  • Starting Well

  • Hygiene and Periodontal Treatment

  • Restorations and Extractions

  • ​Implants and Surgical Procedures

  • Cosmetic Treatments including Teeth Whitening Services; "Zoom", Crowns and Veneers,                                   Clear Braces; Smilelign

  • TMJ Disorders,                                                      Mouth Guards,                                                    SCi; "Sleep Clench Inhibitor"

  • Endodontics

Emergencies:

In Case of emergency after surgery hours call NHS Direct 111

152 Lady Margaret Road, Southall, UB1 2RW

0208 574 4666

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